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Health Care Coordination

YouthCare has several programs to improve the health of our members. We do this through education and personal help from YouthCare staff. This is referred to as care coordination. The goal of this service is to add to the quality of your care and give you the support you need. If you qualify for care coordination and choose to stay in care coordination, a Health Care Coordinator will be assigned to you to assist you in managing your care through:

  • Frequent contact with you or your caregiver and health providers
  • An assessment and evaluation of your conditions
  • Care planning and setting short and long-term goals 
  • Coordination of services to provide necessary and efficient care

A HEALTH CARE COORDINATOR is a resource person that:

  • Answers questions about treatment
  • Helps you meet your health needs by using their knowledge of the healthcare system
  • Helps you consider your options and choices
  • Helps with referrals for treatment at healthcare facilities
  • Acts as your link to YouthCare
  • Identifies covered benefits and helps with referrals to specialists
  • Helps plan your transition out of the hospital
  • Helps connect you with community resources

The information obtained through our health care coordination process is confidential. It is shared only when needed to help plan your care and to properly pay your claims. YouthCare provides health care coordination services in an ethical manner based on Commission for Case Management (CCMC) and Care Management Society of America’s (CMSA) Statement on Ethics and Standards of Practice. Information on our policies and standards for ethics for care management is available.

For more information about our health care coordination program, or to request a health care coordinator, call Member Services at 844-289-2264 (TTY: 711).