Provider FAQ

If you need more information or have a question, call us at 844-289-2264 (TTY: 711) or send an e-mail to ILYouthCare@centene.com.

If you have questions regarding your assigned PR representative, please call the YouthCare Provider Relations team at 844-289-2264 (TTY: 711) or send an e-mail to ILYouthCare@centene.com.

  • Claim requests for reconsideration must be received within 90 calendar days of the original determination or Explanation of Payment (EOP).
  • Claim disputes must be received within 90 days of paid date, not to exceed 1 year from DOS.
  • When YouthCare is the secondary payer, claims must be received within 90 calendar days of the final determination of the primary payer.
  • For more information please refer to our Provider Manual.
  • If you require additional clarification, contact your assigned Provider Relations Representative.

  1. Contact Provider Services at 844-289-2264 (TTY: 711)
  2. If you do not receive resolution, contact your Provider Relations representative
    • Please have claims numbers/issues available
    • Your PR rep will respond to you within 48 hours
  3. If your PR rep does not respond within 48 hours, please contact the PR supervisor

Billing questions for Behavioral Health Care Services: Please call 844-289-2264 (TTY: 711) or contact your Provider Relations representative.

A sign-up form will be available soon for YouthCare provider emails.

YouthCare routinely provides information and support for you to deliver the best quality of care.