If you need more information or have a question, call us at 844-289-2264 (TTY: 711) or send an e-mail to ILYouthCare@centene.com.
If you have questions regarding your assigned PR representative, please call the YouthCare Provider Relations team at 844-289-2264 (TTY: 711) or send an e-mail to ILYouthCare@centene.com.
- Claim requests for reconsideration must be received within 90 calendar days of the original determination or Explanation of Payment (EOP).
- Claim disputes must be received within 90 days of paid date, not to exceed 1 year from DOS.
- When YouthCare is the secondary payer, claims must be received within 90 calendar days of the final determination of the primary payer.
- For more information please refer to our Provider Manual.
- If you require additional clarification, contact your assigned Provider Relations Representative.
- Contact Provider Services at 844-289-2264 (TTY: 711)
- If you do not receive resolution, contact your Provider Relations representative
- Please have claims numbers/issues available
- Your PR rep will respond to you within 48 hours
- If your PR rep does not respond within 48 hours, please contact the PR supervisor
Billing questions for Behavioral Health Care Services: Please call 844-289-2264 (TTY: 711) or contact your Provider Relations representative.
A sign-up form will be available soon for YouthCare provider emails.