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Notice to YouthCare Providers

Date: 08/04/20

Dear Provider,

You are receiving this letter because you are in the YouthCare Provider Network.

What is YouthCare? YouthCare is a specialized healthcare program designed specifically to address the needs of Department of Children and Family Services (DCFS) youth in care and former youth in care, ages birth through 21. YouthCare was chosen by the Department of Healthcare and Family Services (HFS) to administer medical, behavioral health, dental, vision and pharmacy coverage.

Who are Former Youth in Care? Former youth in care are youth who have been adopted, are living with kinship providers, have returned to biological parents, and/or youth who have left the DCFS system. All of these youth were in DCFS previously. YouthCare has been administering benefits for former youth in care since February 1, 2020.

Who are Youth in Care? Youth in care are youth that are currently in the state of Illinois’ custody, living with foster parents, in group homes, or in residential settings. YouthCare will begin administering benefits for youth in care on September 1, 2020.

Continuity of Care Period YouthCare has a continuity of care period to allow families access to all current providers through February 28, 2021, even if those providers are not in the YouthCare network. YouthCare members will have a YouthCare ID Card. You will bill YouthCare for any services provided to YouthCare members.

YouthCare Provider Orientation Webinar You will receive directions to register for YouthCare’s Provider Orientation Webinar.  The webinar will introduce you to YouthCare member eligibility, claims submission process, our website, and the provider web portal. For your convenience, the Orientation will be available beginning next week and continue throughout the month of August as follows:

Tuesdays                    7am, 12 noon, and 5pm

Thursdays                   10am and 2pm

If you have questions, please call Provider Services at 844‐289‐2264 (TTY: 711) from 8:00 a.m. ‐ 6:00 p.m. (CST) Monday through Friday. Thank you for your commitment to the care of our members.